At BanglaLegacy.com, customer satisfaction is important to us. However, please note that all products sold on our platform are supplied by independent third-party resell partners. As such, our return and refund policies depend largely on the policies of these resellers.

1. Eligibility for Returns and Exchanges

• Most products may be eligible for return or exchange within 30 days of delivery, subject to the reseller’s policy.

• To qualify for a return or exchange, items must be:

  • Unused, undamaged, and in the original packaging

  • With all original tags attached

  • Purchased directly through BanglaLegacy.com

• Personalized, custom-made, or final sale items may not be eligible for return or exchange.

2. How to Initiate a Return or Exchange

• To request a return or exchange, please contact BanglaLegacy customer support at support@banglalegacy.com within 30 days of receiving your order.

• We will guide you to the appropriate reseller’s return process.

• Please provide your order number, product details, and reason for return.

3. Return Shipping

• Return shipping costs are generally the responsibility of the customer unless the product arrived defective or damaged.

• Please package the item carefully to prevent damage during transit.

• BanglaLegacy is not responsible for items lost or damaged during return shipping.

4. Refunds and Processing

• Refunds will be processed by the respective reseller upon receipt and inspection of the returned item.

• Refunds will be issued to the original payment method used at purchase.

• The refund processing time may vary depending on the reseller but typically takes up to 10-15 business days after the reseller receives the returned item.

• Shipping fees, duties, and taxes are non-refundable.

5. Defective or Damaged Items

• If your item arrives defective, damaged, or incorrect, please contact BanglaLegacy customer support immediately at support@banglalegacy.com.

• We will coordinate with the reseller to resolve the issue, which may include replacement or refund.

6. Exchanges

• Exchanges are generally limited to the same product in a different size or color, subject to availability.

• For exchanges of different products, a return and new purchase process will apply.

7. Abuse of Return Policy

• BanglaLegacy reserves the right to refuse returns or exchanges and suspend accounts in cases of abuse, including but not limited to:

  • Excessive returns

  • Returning items not in original condition

  • Fraudulent returns

8. Contact Us

For any questions or assistance with returns, please contact:
Email: support@banglalegacy.com